Terms and conditions

Biedadviseur.nl provides three services: the free basic report, the bidding advice report (the premium report on the website), bought one at a time, and the Home Alert, a monthly subscription. Chapter A applies to all three. Chapter B applies only if you request a basic report or purchase a bidding advice report, chapter C only if you take out a Home Alert. Chapter D applies to all three again.

Article 1. Definitions

In these terms, the following definitions apply:

• Biedadviseur.nl: the service provider, registered with the Dutch Chamber of Commerce under number 42008725.
• User: any natural or legal person who uses the website or purchases a service.
• Consumer: a user acting for purposes outside their trade or profession.
• Subscriber: the user who takes out a Home Alert.
• Bidding advice report: the paid, data-driven report indicating the value of, and the bid to consider for, a specific home; also called the premium report on the website.
• Basic report: the free report on a specific home, covering among other things the details of the home, the energy label, the WOZ development and the neighbourhood statistics, but without the expected selling price and without the sale prices of comparable homes.
• Home Alert: the subscription described in article 9, under which Biedadviseur.nl e-mails the subscriber homes matching their search on a daily basis.
• Search: the areas and minimum requirements set by the subscriber, on the basis of which the selection is made.
• Subscription price: the monthly amount for the Home Alert, as referred to in article 12.
• Home: the immovable property to which the services relate.
• Agreement: any agreement between Biedadviseur.nl and the user, including the subscription.

Article 2. Applicability

These terms and conditions apply to every offer made by, and every agreement with, Biedadviseur.nl. They are made available to the user before or upon conclusion of the agreement and can be consulted and downloaded from this page at any time. Deviations apply only where they have been expressly confirmed in writing. If any provision proves to be void or voidable, the remaining provisions remain in full force and the affected provision is replaced by an arrangement that approximates its intent as closely as possible.

Article 3. Offer and formation of the agreement

All information on the website has been compiled with the greatest possible care. Obvious errors or mistakes in the offer do not bind Biedadviseur.nl.

1. Basic report. By clicking Pay after entering the email address the user requests a basic report on the chosen home, free of charge. No payment obligation attaches to it. Article 8a describes when it is sent.
2. Bidding advice report. The agreement is formed at the moment the user completes the request with Buy premium report and payment has been successfully confirmed.
3. Home Alert. The subscription is formed at the moment the user completes their search and payment of the first month has been successfully confirmed. With that payment the subscriber also authorises Biedadviseur.nl to collect subsequent monthly instalments automatically, as described in article 12.
4. Filling in a search is free of charge and without obligation up to the moment of payment, and does not in itself create an agreement.

Article 4. Prices, invoicing and payment

All prices on the website are in euros and include VAT. Payments are handled through payment provider Mollie (for example iDEAL, credit card or SEPA direct debit); additional terms of Mollie or of the chosen payment method may apply. Biedadviseur.nl does not in principle receive full card or account details. The bidding advice report is paid for in advance. The subscription price for the Home Alert is collected monthly in advance in accordance with article 12. Unless stated otherwise, the payment term for an invoice is fourteen days. In the event of late payment the user owes statutory interest and, following a free reminder with a payment term of fourteen days, the extrajudicial collection costs under the Dutch Extrajudicial Collection Costs (Standardisation) Act.

Article 5. Right of withdrawal for consumers

A consumer who concludes an agreement with Biedadviseur.nl at a distance or off-premises has a cooling-off period of fourteen days, counted from the day on which the agreement was concluded. Withdrawal is not subject to any particular form; an e-mail to info@biedadviseur.nl suffices. The statutory model withdrawal form is enclosed with the confirmation of instruction and is available free of charge on request.

1. Bidding advice report. The report is delivered immediately after payment. On submitting the request the consumer expressly asks for immediate performance and acknowledges that they lose their right of withdrawal once the agreement has been fully performed. If the report has not yet been delivered, the right of withdrawal continues to apply in full.
2. Home Alert. The subscription starts immediately, so that the subscriber can receive homes the same evening. On taking it out, the subscriber expressly requests that immediate performance. If they withdraw within the cooling-off period, they owe a proportionate part of the first month's subscription price, pro rata to the number of days the subscription has run; the remainder is refunded within fourteen days.
3. Reports already generated remain available for the subscriber's personal use after withdrawal. For full bidding advice reports produced at the subscriber's request during the cooling-off period, the standalone price of the bidding advice report as stated on the website applies, to be deducted from the amount refunded.

Article 6. Personal data

The privacy policy of Biedadviseur.nl applies to the processing of personal data and can be found at /en/privacy.

Biedadviseur.nl does not act as an intermediary in the purchase or sale of immovable property, does not act as the user's authorised representative and does not handle any funds. It is therefore not an institution within the meaning of the Dutch Money Laundering and Terrorist Financing (Prevention) Act (Wwft) and carries out no client due diligence under that act.

For the Home Alert, Biedadviseur.nl processes the subscriber's search, including the areas drawn on the map, and records which homes were sent and which reports were requested. Why that happens and how long the data is kept is set out in the privacy policy.

Article 7. Content and performance of the bidding advice report

Biedadviseur.nl provides data-driven bidding advice based on available data sources, including officially registered sale prices and public information about the home such as its listing on Funda, and on the information supplied by the user. The report is compiled automatically. The user is responsible for the accuracy and completeness of the information they supply; a report based on incorrect or incomplete input does not produce a reliable outcome.

Article 8. Nature and limitations of the bidding advice

The bidding advice is an aid to the user’s decision. It is not a valuation in the sense of a formal valuation report, not a guarantee of purchase, price level, negotiation outcome or financing, and not legal, tax, structural or financial advice. Where only a bidding advice report is purchased, Biedadviseur.nl does not act as a buying agent: no investigation is carried out into the home, the documents or the counterparty, and no negotiation or bidding is done on the user’s behalf. The user remains responsible for the final bid and for all decisions surrounding it.

Article 8a. The free basic report

1. The basic report contains the details of the home, the WOZ development, the energy label and sustainability, the neighbourhood statistics and tips for bidding. The expected selling price, the chance of getting the home at a given bid and the sale prices of comparable homes are only in the bidding advice report.
2. If the user has not bought the bidding advice report for the same home about thirty minutes after the request, Biedadviseur.nl e-mails the basic report once to the e-mail address given, with a link through which the user can still buy the bidding advice report. If a payment is in progress at that moment, Biedadviseur.nl waits for its outcome. If the user buys the bidding advice report, they receive only that report; the content of the basic report is included in it.
3. Biedadviseur.nl compiles the basic report from the home’s listing on Funda and other public sources. No basic report is sent if Biedadviseur.nl finds no listing for the home, if the same e-mail address has already received a basic report or bidding advice report for the same home, or if the number of requests per e-mail address, per internet connection or per day that Biedadviseur.nl applies to prevent misuse is exceeded.
4. The basic report is free of charge and provided without warranty; the user has no right to its delivery. Articles 7 and 8 apply accordingly.

Article 9. What the Home Alert is

The Home Alert is a subscription under which Biedadviseur.nl e-mails the subscriber homes that meet the search the subscriber has set. That search consists of one or more areas, drawn on the map, or chosen at the level of province, municipality, district, neighbourhood or street, and of minimum requirements as to the type of home, how much renovation work the subscriber is willing to take on, the asking price, the living area, the plot area, the year of construction, the number of bedrooms and the energy label, together with any further requirements the subscriber adds.

1. The e-mail is sent on weekdays and at weekends, at around 20:00 Dutch time, and contains the homes that became known to Biedadviseur.nl as available on that day and that meet the search.
2. If on a given day no homes meet the search, no e-mail is sent that day. The absence of an e-mail is therefore not a fault.
3. Biedadviseur.nl decides which sources it draws on and may change those sources. It is not tied to any particular source.

Article 10. Reports included in the subscription

1. For every home sent, the subscriber may request a basic report free of charge and without limit: a report with the details of the home, the energy label, the WOZ development, the neighbourhood statistics and the points to watch when bidding.
2. In addition, the subscriber may request ten full bidding advice reports per calendar month. That is the same report as the separately available bidding advice report, including the expected selling price and the registered sale prices of comparable homes. The count runs per calendar month and returns to ten on the first day of the following month; unused reports lapse and are neither paid out nor carried over.
3. Reports are produced for the homes Biedadviseur.nl has sent to the subscriber. Articles 7 and 8 apply in full to the content and the limitations of these reports.
4. Reports produced during the subscription remain available through the subscriber's account page after the subscription has ended, for as long as Biedadviseur.nl offers that page.

Article 11. Nature and limitations of the Home Alert

The Home Alert is a signalling service and an obligation to use best efforts. Biedadviseur.nl does not guarantee that the supply it sends is complete, that every home meeting the search is picked up, that a home sent is still available when the subscriber responds, or that the subscriber will acquire a home.

1. Within the Home Alert, Biedadviseur.nl does not act as a buying agent or as the subscriber's authorised representative. It does not view homes, does not negotiate, does not submit offers and does not review purchase agreements.
2. The subscriber approaches the selling party or their agent themselves and remains responsible for every decision about a home.
3. The details of a home sent originate from third parties. Biedadviseur.nl does not warrant their accuracy or completeness and is not liable for inaccuracies in a third party's listing.

Article 12. Subscription price, direct debit and the reduced first month

1. The subscription price is the monthly amount stated on the website, including VAT. The first month is paid on taking out the subscription; thereafter the monthly amount is collected in advance each month, on the monthly date following the date it was taken out.
2. If, in the twelve months before taking out the subscription, the user purchased a bidding advice report from Biedadviseur.nl using the same e-mail address, the reduced price stated on the website applies to the first month. The reduction applies once and only to the first month; the ordinary subscription price applies thereafter. Whether the reduction applies is determined by Biedadviseur.nl on the basis of its own records.
3. Biedadviseur.nl may change the subscription price. An increase is announced by e-mail at least thirty days in advance. Where the subscriber is a consumer, they may in that case terminate the subscription with effect from the date the increase takes effect.
4. If a collection fails, Biedadviseur.nl notifies the subscriber and allows fourteen days for payment to be made. If payment is not made, Biedadviseur.nl may suspend the service and terminate the subscription. Homes already sent and reports already produced remain available.

Article 13. Term, cancellation and termination

1. The subscription is entered into for an indefinite period and may be cancelled monthly, with no notice period and without giving a reason.
2. Cancellation is possible at any time through the account page, and additionally by e-mail to info@biedadviseur.nl. Cancelling is as straightforward as subscribing.
3. After cancellation the subscription continues until the end of the month already paid for. The current month is not refunded, unless article 5 applies.
4. Biedadviseur.nl may terminate the subscription on one month's notice, and with immediate effect if the subscriber acts in breach of article 15 or article 19. Where Biedadviseur.nl terminates without fault on the subscriber's part, the unused period is refunded pro rata.

Article 14. Changing the search

1. The subscriber may change their search at any time through the account page. A change takes effect from the next send.
2. Biedadviseur.nl sends an e-mail confirming every change, setting out the search as it reads after the change. If the subscriber does not recognise that change, they report it as soon as possible.
3. Biedadviseur.nl may reasonably limit the scope of a search, for example by capping the number of areas, to prevent a search from amounting in practice to the entire market.

Article 15. Obligations of the subscriber

1. The subscriber sets their search truthfully and keeps their e-mail address up to date. If the e-mail does not arrive because the address given is incorrect or the receiving party rejects the e-mail, that is at the subscriber's risk.
2. The subscription is personal. The subscriber does not share the homes sent or the reports with third parties other than their own adviser, mortgage provider or notary for the purposes of their own purchase, and does not sell or publish them.
3. The subscriber does not use the service commercially to resell or redistribute property listings, and not for more than one household.

Article 16. Availability and maintenance

Biedadviseur.nl uses its best efforts to keep the service available but does not guarantee uninterrupted availability. Maintenance, faults at third parties or force majeure may mean a send happens later or does not happen on a given day. If sending is interrupted for more than seven consecutive days for a reason attributable to Biedadviseur.nl, the subscription price for that period is settled pro rata.

Article 17. No intermediation and no third-party funds

Biedadviseur.nl does not act as an intermediary in the formation of a purchase agreement, does not act as the subscriber's authorised representative and does not hold a third-party funds account. It receives no monies for or on behalf of the subscriber or any third party, and receives no commission, brokerage or other remuneration from a selling party, a selling agent or any other provider of a home it sends.

Article 18. Liability

1. Biedadviseur.nl performs its work with the care that may be expected of a reasonably acting and reasonably competent service provider. All obligations of Biedadviseur.nl are best-efforts obligations.
2. The liability of Biedadviseur.nl is limited to the amount paid out in the relevant case under its professional indemnity insurance, increased by the deductible. If for any reason no payment is made, liability for the bidding advice report is limited to the amount paid for that report, and for the Home Alert to the subscription price paid over the last twelve months, subject to a maximum of € 1,000.00 per event.
3. Biedadviseur.nl is not liable for damage resulting from: the structural or actual condition of the home; the accuracy or completeness of information provided by the user, the selling party, the selling agent, the notary or any other third party; a home not being picked up, or not being picked up in time; a home that was sent no longer being available; developments in the housing market or the value of the home after purchase; a failure to obtain financing; the tax consequences of the purchase; or the selling party’s decision not to award the property.
4. Liability for indirect damage, consequential loss, lost profit and missed opportunities is excluded to the extent permitted by law.
5. The limitations and exclusions in this article do not apply in the event of intent or wilful recklessness on the part of Biedadviseur.nl, nor to the extent that mandatory law precludes them. In relation to a consumer they apply only to the extent that they are not unreasonably onerous.
6. The user reports any defect in the services within a reasonable period after discovering it or after they could reasonably have discovered it.

Article 19. Intellectual property and use

All intellectual property rights in the website, the reports, the valuations, the models and the other content belong to Biedadviseur.nl or its licensors. The user receives a personal, non-exclusive and non-transferable right of use for their own purposes, including sharing with their adviser, mortgage lender or notary for the purpose of their own purchase. Copying, reselling, commercially exploiting or publishing the content without prior written permission is not permitted.

Article 20. Complaints and disputes

Complaints about the services can be submitted to info@biedadviseur.nl. Please include your contact details and a clear description of the complaint. Biedadviseur.nl confirms receipt within five working days and responds substantively within fourteen days. If a longer period is required, this is notified within those fourteen days, together with an indication of when a substantive response can be expected. If the parties are unable to resolve the matter between them, the dispute may be submitted to the competent court.

Article 21. Applicable law

These terms and all agreements with Biedadviseur.nl are governed exclusively by Dutch law. Disputes are submitted to the competent court in the Netherlands. For a consumer this is without prejudice to the right to bring the dispute before the court designated as competent by law.

Article 22. Changes and contact

Biedadviseur.nl may amend these terms. The most recent version is always available on this page, including the date of the latest change. A change to a running Home Alert subscription is announced by e-mail at least thirty days in advance; where the subscriber is a consumer and the change concerns them, they may terminate the subscription with effect from the date the change takes effect. Questions about these terms and conditions? Get in touch at info@biedadviseur.nl or on WhatsApp: +31 6 13975548.